Contact
We'd love to hear from you. Whether it's a product question, an order, or a partnership idea, a member of the Body Love team will respond within 2 to 3 business days.
Help & Information
Frequently Asked Questions
Orders & Processing
Most in-stock orders ship within 2 to 4 business days. You will receive a shipping confirmation email with tracking information once your order has been prepared and dispatched.
During launches, holiday periods, and elevated order volume, processing times may extend slightly. If additional processing time is needed, updates will be communicated through email whenever possible.
For wholesale, custom gifting, hospitality, and private label orders, production timelines vary based on quantity, packaging requirements, and project scope.
Body Love products are handcrafted in small batches to maintain consistency, freshness, and an elevated standard of care.
Unlike mass-produced body care, our collections are intentionally produced in limited runs to preserve the integrity of both formulation and presentation. As a result, certain scents, collections, or seasonal releases may sell out and return in limited quantities.
Once your order is placed, you will receive a confirmation email shortly after checkout. When your order has been prepared and shipped, a second email containing tracking information will be sent automatically.
If you do not receive your confirmation email, please check your spam or promotions folder before reaching out to our team.
For order support, partnership inquiries, gifting requests, or product questions, please contact us through the Contact page and a member of the Body Love team will respond within 2 to 3 business days.
Shipping
Body Love currently ships within the United States. Orders are typically delivered within 3 to 7 business days after processing, depending on destination and carrier timing.
Shipping rates are calculated at checkout, with complimentary shipping offered on qualifying orders.
Once your order has shipped, you will receive a confirmation email containing tracking details and delivery updates.
Please allow up to 24 hours for tracking activity to update after shipment confirmation has been received.
Body Love is not responsible for lost, stolen, delayed, or misdelivered packages once they have been marked as delivered by the shipping carrier.
If your package appears lost or delayed, we recommend contacting the carrier directly using your tracking information. If you experience an issue with delivery, please contact us and we will do our best to assist whenever possible.
Returns & Exchanges
Due to the personal nature of body care products, all sales are final.
For hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used products.
If your order arrives damaged or if you receive an incorrect item, please contact us within 5 days of delivery. To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Approved replacements or resolutions will be handled on a case-by-case basis.
For order support, shipping questions, or product concerns, please contact us through our Contact page. A member of the Body Love team will respond within 2 to 3 business days.
Product Questions
Body Love products are thoughtfully formulated to cleanse, nourish, and support soft, balanced skin while creating an elevated everyday body care experience.
Our collections are suitable for a variety of skin types, including normal, dry, and combination skin. Because every individual's skin is unique, we recommend reviewing ingredient lists carefully and performing a patch test before introducing any new product into your routine.
If you have known sensitivities, allergies, or specific skin concerns, we encourage consulting with your healthcare provider prior to use.
At Body Love, we believe elevated body care should be both thoughtful and transparent. Every product includes a complete ingredient list within its product description so you can make informed choices about the products you bring into your routine.
Our formulations are intentionally crafted using nourishing oils, rich butters, gentle cleansers, and thoughtfully selected fragrance blends designed to create a luxurious, skin-loving experience with every use.
Each Body Love collection is thoughtfully designed to create a distinct mood, atmosphere, and sensory experience. Because fragrance is deeply personal, scent descriptions are intended to provide a general impression of each collection's character rather than an exact fragrance interpretation.
Our collections range from:
- Fresh and spa-inspired
- Warm and comforting
- Soft and fragrance-free
Every scent is carefully selected to complement the overall feeling and experience behind the collection. Please note that individual scent experiences and fragrance preferences may vary from person to person.
To preserve the freshness, performance, and overall experience of your Body Love products, we recommend enjoying them within 6 to 12 months of purchase.
For best results:
- Store products in a cool, dry environment
- Keep cleansing bars dry between uses to extend longevity
- Avoid prolonged exposure to direct sunlight, humidity, or excessive heat
Because every Body Love product is handcrafted in small batches, slight variations in color, texture, and appearance may naturally occur. These subtle differences are considered part of the product's unique character and small-batch craftsmanship.
Handmade & Production
Because every Body Love product is handcrafted in small batches, slight variations in color, texture, design, and appearance may naturally occur from one batch to another.
These subtle differences are a reflection of the handmade process and part of what makes each product uniquely crafted.
Our cleansing bars are thoughtfully cured for approximately 8 weeks before being released for sale. This extended curing process allows excess water to evaporate gradually, resulting in a harder, longer-lasting bar with a richer lather and a more refined overall performance.
We believe exceptional body care takes time, and our production process is intentionally designed to prioritize quality over speed.
At Body Love, every collection is produced in intentionally limited quantities to maintain freshness, consistency, and attention to detail throughout the entire production process.
From formulation to finishing touches, each product is carefully crafted with an emphasis on elevated presentation, ingredient integrity, and a refined everyday experience. Our small-batch approach allows us to create body care that feels thoughtful, personal, and intentionally curated rather than mass produced.
Partnerships & Wholesale
Body Love partners with boutiques, spas, wellness spaces, hospitality concepts, and curated retail environments seeking elevated body care with a refined presentation.
To begin the wholesale process, we invite you to submit a partnership inquiry through our Partnerships page. Once your inquiry has been reviewed, approved partners will receive additional ordering information and wholesale access details.
Because we intentionally maintain a boutique production approach, partnership opportunities may be limited based on seasonal production capacity and inventory availability.
Custom gifting projects, event gifting, and curated bulk orders require advance planning to ensure proper production, packaging, and presentation.
We recommend submitting inquiries at least 6 to 8 weeks prior to your desired delivery date, particularly for larger events, branded gifting, and holiday projects.
Depending on current inventory and scheduling availability, select ready-to-ship gifting options or expedited timelines may occasionally be available.
Body Love private label partnerships are designed for businesses, boutiques, wellness brands, hospitality concepts, and curated retail experiences seeking a luxury body care offering without large-scale manufacturing requirements.
Private label inquiries begin with a consultation to better understand your brand direction, product interest, quantity needs, and packaging goals.
Because each project is approached thoughtfully and intentionally, production timelines, customization options, and availability may vary depending on project scope and current production scheduling.
